Privacy Policy

Effective Date: July 14, 2026

At Koby's Cleanup, we respect your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

Depending on the services you request, we may collect:

• Your name

• Phone number

• Email address (if provided)

• Service address

• Billing information (processed securely through Stripe)

• Pet names and basic service notes

• Gate codes or access instructions

• Text message communications

• Photos taken after service to verify that gates have been secured

• Information you voluntarily provide when contacting us

We do not intentionally collect information beyond what is reasonably necessary to provide our services.

How We Use Your Information

We use your information to:

• Schedule and perform services

• Communicate before and after visits

• Send invoices and payment reminders

• Maintain service records

• Respond to questions or customer support requests

• Improve our services

• Comply with legal obligations

Payment Processing

Payments are securely processed through Stripe. Koby's Cleanup does not store your complete debit or credit card information.

Please refer to Stripe's Privacy Policy for information regarding how payment information is handled by Stripe.

Text Messaging

By providing your phone number, you consent to receive text messages regarding:

• Appointment reminders

• Arrival notifications

• Completion notifications

• Billing and invoices

• Customer service communications

Standard carrier message and data rates may apply.

Sharing Your Information

We do not sell, rent, or trade your personal information for advertising or marketing purposes.

We may share information only when necessary to:

• Process payments

• Operate our business

• Comply with legal requirements

• Protect our legal rights

Business Transfer

If Koby's Cleanup is sold, transferred, reorganized, merged, or substantially all business assets are transferred, customer information may be transferred to the new owner solely for the purpose of continuing or managing the services provided by Koby's Cleanup.

Any successor business will be expected to continue protecting your information in a manner substantially consistent with this Privacy Policy.

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Choices

You may contact us at any time to:

• Request updates to your information

• Ask questions regarding your personal information

• Request deletion of information where applicable by law

Certain records may be retained when required for tax, accounting, legal, or business purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this website.

Contact

If you have questions regarding this Privacy Policy, please contact us through the contact information listed on our website.