Privacy Policy

Koby’s Cleanup respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect, how we use it, and when it may be shared in connection with our website and services.

Information We Collect

When you request or receive services from Koby’s Cleanup, we may collect information you provide to us, including your name, service address, phone number, email address, information about your property and cleanup area, number of dogs, service preferences, access instructions, and other information necessary to provide your service.

We may also collect information you voluntarily provide through our website forms, text messages, emails, phone calls, or other communications with Koby’s Cleanup.

How We Use Your Information

We may use your information to:

• Provide, schedule, and manage Koby’s Cleanup services

• Prepare quotes and determine appropriate service pricing

• Communicate with you about your service

• Send arrival and service completion notifications

• Send invoices and payment-related communications

• Provide gate-secured photos and other service updates

• Respond to questions or customer-service requests

• Maintain business and service records

• Improve our website and services

• Protect Koby’s Cleanup, our Clients, and our business from fraud, misuse, or security concerns

• Comply with applicable legal requirements

Text Message Communication

Text messaging is Koby’s Cleanup’s primary method of communicating with Clients.

If you provide us with a mobile phone number and begin service, we may use that number for service-related communications, including arrival notifications, completion updates, gate-secured photos, invoices, payment reminders, scheduling changes, weather-related updates, and questions regarding your property or service.

Koby’s Cleanup does not sell mobile phone numbers or provide them to third parties for their own advertising or marketing purposes.

Website & Cookies

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, and improve the website experience.

Where applicable, visitors may manage their cookie preferences through the cookie banner displayed on our website.

Forms & Third-Party Services

Koby’s Cleanup uses third-party service providers to help operate our business. For example, online forms may be provided through Tally, and electronic payments may be processed through Stripe.

Information submitted through these services may be processed by those providers as necessary to provide their services.

These providers maintain their own privacy and security practices.

Payment Information

Electronic payments are processed through third-party payment providers, including Stripe. Koby’s Cleanup does not directly store complete debit card, credit card, or bank account information used to process electronic payments.

Payment providers may collect and process information according to their own privacy policies and security practices.

How We Share Information

Koby’s Cleanup does not sell your personal information to third parties for advertising or marketing purposes.

We may share information with service providers when reasonably necessary to operate our business or provide services to you, including website, form, payment-processing, communications, and other business-service providers.

These providers may receive information necessary to perform services on our behalf and may maintain their own privacy and security practices.

Business Sale or Transfer

If Koby’s Cleanup is sold, merged, acquired, reorganized, or otherwise transferred to another owner or business, Client information and business records may be transferred as part of that transaction. This may include contact information, service addresses, service history, account information, service preferences, and other records reasonably necessary for the continued operation of the business and servicing of Clients.

We may also disclose information when required by law or legal process, or when reasonably necessary to protect Koby’s Cleanup, our Clients, our property, or the safety of others.

Photos

Koby’s Cleanup may take photographs during service for operational purposes, including documenting secured gates, property conditions, completed services, or other service-related matters.

Photos taken for service documentation may be used for legitimate business purposes and communication with the Client.

Koby’s Cleanup will not intentionally use identifiable photos of a Client’s private property for advertising or promotional purposes without permission.

Information Security

We take reasonable measures to protect the personal information in our possession from unauthorized access, disclosure, alteration, or misuse.

However, no website, electronic communication, wireless network, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain Client and service information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and support legitimate business operations.

Information that is no longer reasonably necessary may be deleted or securely disposed of when appropriate.

Third-Party Websites & Services

Our website may contain links to websites or services operated by third parties. Koby’s Cleanup is not responsible for the privacy practices, security, or content of third-party websites or services.

Your Information

You may contact Koby’s Cleanup if you need to update or correct personal information you have provided to us or if you have questions about how your information is used.

Certain information may need to be retained for legitimate business, financial, legal, or record-keeping purposes even after service has ended.

Contact Us

If you have questions about this Privacy Policy or how Koby’s Cleanup handles your personal information, please contact us:

Koby’s Cleanup
Phone: (440) 850-1251
Email: service@kobyscleanup.com
Website: kobyscleanup.com

Updated: September 28, 2026