Terms & Conditions
These Terms & Conditions govern services provided by Koby’s Cleanup (“Koby’s”) to the client (“Client”). By purchasing or receiving services from Koby’s Cleanup, you agree to the following terms and conditions.
1. Scope of Services
Service Areas: Pet waste cleanup is performed within the outdoor cleanup area agreed upon with the Client. The cleanup area may include the full yard or designated portions of the property, depending on the service requested.
Weather & Condition Limitations: If pet waste is frozen to the ground or submerged in water/heavy mud, we will only remove what is physically accessible at the time of service to avoid property damage.
Lawn Maintenance: Grass should be kept at a reasonable length. Overgrown vegetation significantly limits our ability to locate and remove all waste effectively.
Waste Disposal: Pet waste collected during service will be double-bagged and placed in the Client’s outdoor trash receptacle. Koby’s Cleanup does not routinely remove collected pet waste from the property.
2. Pricing and Payments
Prepaid Service: All Koby’s Cleanup services are prepaid. Payment must be received before service is performed.
Ongoing Service & Payment Options: Clients with ongoing service may choose weekly or every-other-week cleanup service and select from the available prepayment options for that service frequency. The selected payment option determines how many cleanups are purchased at one time and does not change the Client’s regular cleanup schedule.
How Ongoing Billing Works: Each payment covers the number of cleanups selected by the Client, which are then performed on the Client’s regular weekly or every-other-week schedule. After the final prepaid cleanup in a set is completed, an invoice for the Client’s next selected set of cleanups will be issued that same day. The new invoice is due the day before the Client’s next scheduled cleanup.
Invoicing & Payment Methods: Invoices are sent electronically with a secure Stripe payment link. Available payment methods may include ACH, debit/credit card, Cash App, or other payment methods made available through our payment processor.
Service Tracking: After each ongoing cleanup, Clients receive a service completion message that includes the number of prepaid cleanups remaining in their current set.
No Cash: For security and record-keeping purposes, Koby’s Cleanup does not accept cash payments.
Payment Due & Service Pauses: If payment for the next set of cleanups is not received by the due date, service will pause and the upcoming cleanup will not be performed. Service may resume once payment is received, subject to route availability.
Unpaid Invoices: Unpaid invoices will remain open for 2 weeks after the original due date. After 2 weeks, the invoice will be voided. If the Client wishes to resume service after an invoice has been voided, a new invoice will be issued with a $10 reactivation fee. Service may resume after payment is received, subject to route availability.
Initial Service Fee: An initial service fee applies when beginning ongoing service. The fee may vary based on the time of year, amount of accumulated pet waste, property conditions, and the additional time or work required for the initial cleanup. The applicable initial service fee will be communicated to the Client before service begins.
Pricing: Service pricing is based on factors including the Client’s location, cleanup area, number of dogs, service frequency, and service needs. Pricing provided in a quote or invoice reflects the services and conditions known at the time and may be adjusted if the scope or conditions of service materially change.
3. Yard Treatment Add-Ons
Yard Deodorizer: This treatment is intended to help reduce and manage outdoor pet waste odors. Koby’s Cleanup does not guarantee complete odor elimination. Results may vary based on existing odor buildup, weather, property conditions, and other environmental factors.
Flea & Tick Yard Treatment: This treatment is intended to help reduce flea and tick activity in treated areas. Koby’s Cleanup does not guarantee complete elimination or prevention of fleas, ticks, or other pests. Effectiveness may vary based on weather, property conditions, surrounding environments, wildlife activity, and other factors beyond our control.
Vegetation & Property: Koby’s Cleanup applies all treatment products according to the manufacturer’s directions. Outdoor treatment products may affect grass, plants, landscaping, or other surfaces differently depending on existing conditions and environmental factors. By requesting a yard treatment, the Client acknowledges these inherent risks and agrees that Koby’s Cleanup is not responsible for damage, discoloration, or other changes resulting from these inherent product or environmental factors.
4. Access and Safety
Property Access: The Client is responsible for providing safe and reasonable access to all designated cleanup areas on the scheduled service day. Gates must be unlocked or access instructions provided before arrival.
Locked or Inaccessible Areas: If Koby’s Cleanup cannot access the designated cleanup area due to a locked gate, blocked entrance, missing or incorrect access information, or another access issue, the scheduled cleanup will not be performed. The prepaid cleanup will not be forfeited and will remain available for the Client’s next regularly scheduled service. Koby’s Cleanup is not required to make a separate return trip for an inaccessible property.
Number of Dogs: The Client must provide Koby’s Cleanup with an accurate number of dogs that regularly use or have access to the cleanup area and must notify us if that number changes. This information is required for the safety of our team and to ensure accurate service information and pricing.
Dogs & Other Animals: Clients are responsible for ensuring that pets on the property can be safely approached or are secured during service when necessary. If a pet displays aggressive, threatening, or unsafe behavior, Koby’s Cleanup may leave the property without completing the service.
Unsafe Conditions: Koby’s Cleanup may postpone, discontinue, or decline service when property conditions present a reasonable safety risk, including aggressive animals, hazardous materials, unsafe structures, severe weather, or other conditions that could reasonably endanger our team.
5. Scheduling & Cancellations
Scheduled Service Days: Ongoing clients are assigned a regular service day based on route availability. While we make every effort to maintain consistent service days, schedules may occasionally change due to weather, holidays, route adjustments, staffing, or other circumstances.
Arrival Times: Service is route-based, and exact arrival times are not guaranteed. Clients will receive an arrival notification when Koby’s Cleanup is on the way.
Client Cancellations or Skipped Cleanups: If the Client needs to skip a scheduled cleanup, we ask that they notify Koby’s Cleanup as soon as possible before the scheduled service. The prepaid cleanup will remain available and roll forward to the Client’s next regularly scheduled service. Koby’s Cleanup is not required to reschedule a skipped cleanup for another day.
Koby’s Cleanup Cancellations or Rescheduling: If Koby’s Cleanup is unable to perform a scheduled service, the prepaid cleanup will remain available and service will be rescheduled or continue on the Client’s next regularly scheduled service day, depending on the circumstances.
Weather & Extreme Temperatures: Rain, snow, frozen ground, extreme cold, excessive heat, severe storms, or other weather conditions may delay, limit, or prevent service. Koby’s Cleanup determines when conditions are safe and practical for service. Clients will not lose a prepaid cleanup for a service that Koby’s Cleanup does not perform.
6. Holidays & Seasonal Scheduling
Holidays: Koby’s Cleanup may adjust service schedules around holidays. If a scheduled cleanup is affected, Clients will be notified of any changes as soon as reasonably possible.
Seasonal Schedule Changes: Route schedules and service availability may change throughout the year due to daylight, weather, seasonal demand, or other operational needs. Clients will be notified when a change affects their regular service day.
Winter Service: During winter months, service will continue when weather and property conditions allow. Snow cover, frozen waste, ice, extreme cold, or other winter conditions may prevent or limit a cleanup. Any prepaid cleanup that cannot be performed will remain available and roll forward.
7. Client Responsibilities
Accurate Information: Clients are responsible for providing accurate and current information regarding their property, cleanup area, pets, access instructions, and any conditions that may affect service.
Property Conditions: Clients should keep the cleanup area reasonably accessible and free from hazards that could interfere with or prevent service.
Changes Affecting Service: Clients should notify Koby’s Cleanup as soon as possible of changes that may affect service, including changes to the cleanup area, number of dogs, property access, or other relevant conditions.
Communication: Clients are responsible for maintaining current contact information and reviewing service-related texts, invoices, scheduling notices, and other communications from Koby’s Cleanup.
8. Liability & Satisfaction
Pre-Existing Property Conditions: Koby’s Cleanup is not responsible for damage resulting from property that is already damaged, deteriorated, loose, unstable, or otherwise in disrepair, including fences, gates, latches, screens, landscaping, or similar property features.
Normal Property Wear: Koby’s Cleanup is not responsible for normal or minor wear resulting from routine foot traffic or the reasonable performance of our services.
Service Concerns: If you are dissatisfied with a completed cleanup, please contact Koby’s Cleanup within 24 hours of service. We will review the concern and, when appropriate, return to address the affected area at no additional charge.
9. Text Message Communication
Primary Communication Method: Koby’s Cleanup uses text messaging as its primary method of communication with Clients. By providing a mobile phone number and beginning service, the Client agrees to receive service-related text messages from Koby’s Cleanup.
Service-related messages may include arrival notifications, service completion updates, gate-secured photos, invoices and payment reminders, scheduling changes, weather updates, questions regarding the property or service, and other communications necessary to provide and manage the Client’s service.Current Contact Information: Clients are responsible for providing a working mobile phone number and notifying Koby’s Cleanup if their contact information changes.
Texting Requirement: Because text messaging is necessary for managing and providing our services, Clients must maintain the ability to receive service-related text messages while receiving ongoing service. If a Client requests that Koby’s Cleanup no longer communicate with them by text, continued service may not be possible.
10. Accessibility Statement
Koby’s Cleanup is committed to making our website and services accessible and easy to use for all customers.
We make reasonable efforts to maintain an accessible website and improve usability where possible. If you experience difficulty accessing information on our website, using our online forms, or communicating with us, please contact Koby’s Cleanup so we can assist you and provide the information or service through an alternative method when reasonably possible.
CONTACT INFORMATION
If you have questions about these Terms & Conditions, your service, billing, or any Koby’s Cleanup policy, please contact us:
Koby’s Cleanup
📱 Text/Call: (440) 850-1251
📧 Email: kobyscleanup@gmail.com
Last Updated: September 28, 2026
© 2026 Koby’s Cleanup. All rights reserved.
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