Terms & Conditions
These Terms of Service ("Agreement") govern the professional relationship between Koby’s Clean Up (the "Company") and the client ("Client"). By booking our services, you agree to the following terms:
1. Scope of Services
Service Areas: Our services cover designated yard areas as well as porches, patios, decks, and walkways as specified in the Outdoor Housekeeping (OHK) agreement.
Pet Waste Removal Constraints:
Weather & Condition Limitations: If pet waste is frozen to the ground or submerged in water/heavy mud, we will only remove what is physically accessible at the time of service to avoid property damage.
Lawn Maintenance: For yard services, grass should be kept at a reasonable length. Overgrown vegetation significantly limits our ability to locate and remove all waste effectively.
Waste Disposal Policy: * No Hauling: Koby’s Clean Up provides on-site labor only. We do not haul waste or debris off-site.
Disposal: All collected pet waste and OHK debris will be bagged and either placed in the Client’s designated outdoor trash receptacle or left in a pre-arranged designated area on the property for the Client’s disposal.
Service Exclusions (What we do NOT do):
No Snow Removal: Our services do not include snow shoveling, plowing, or salt application.
No Heavy Landscaping: We do not provide lawn mowing, mulch laying, sod installation, or heavy planting. Our services are strictly limited to outdoor housekeeping and light weed whacking.
No Ladder Work: For the safety of our team, all cleaning and maintenance is performed from ground level. We do not use ladders for any services (e.g., no gutter or high window cleaning).
No Cigarette Butt Removal:
We do not pick up or dispose of cigarette butts.
Yard Size and Pet Limit
Koby’s Cleanup services yards up to 1/4 acre and properties with up to 3 dogs. Requests for service on properties exceeding these limits may be declined. These limitations ensure that all clients receive thorough, professional, and timely service.
Effective Date: 7/14/2026
2. Pricing and Payments
Service Quotes:
Pricing is determined by the size of the service area, the number of pets, and the service location (e.g., Ashtabula, Geneva, etc.).
Payment Terms:
Prepayment Required: All services must be paid for in advance of work being performed.
No Cash: For security and record-keeping, we do not accept cash payments.
Invoicing & Billing Cycles:
Invoicing: We send invoices via text message with a secure Stripe link. We accept ACH, Debit/Credit cards, and CashApp.
Recurring Services:
Weekly Clients: Billed in 4-visit blocks. Your next invoice will be sent around the time of your 4th cleanup.
Bi-Weekly Clients: Billed in 2-visit blocks. Your next invoice will be sent around the time of your 2nd cleanup.
Service Tracking:
To keep you in the loop, we send a text notification after every visit letting you know exactly how many prepaid cleanups you have remaining on your current balance.
3. Yard Spot Treatment Policy
Odor Removal: This treatment is intended for odor maintenance only. Koby's Cleanup makes no guarantees that it will completely eliminate odors, particularly in cases of long-term accumulation, weather conditions, or other environmental factors.
Flea & Tick Treatment: Our flea and tick yard treatment is intended to help reduce flea and tick activity in treated areas. Koby's Cleanup makes no guarantee that fleas, ticks, or other insects will be completely eliminated or prevented. Effectiveness may vary depending on weather conditions, property conditions, surrounding environments, wildlife activity, and other factors beyond our control.
Vegetation & Property: Koby's Cleanup is not liable for any damage, discoloration, or changes to grass, shrubs, flowers, trees, or other vegetation resulting from the application of deodorizing or flea and tick treatment products. By requesting these services, the Client acknowledges the inherent risks associated with outdoor treatments and assumes all responsibility for any such effects.
4. Access and Safety
Property Access: Gates and service areas must be unlocked and accessible at the time of service. If we are unable to access the yard due to locked gates, blocked entry, or other access issues, we will notify the client.
If a scheduled visit cannot be completed due to lack of access, that visit will roll forward to your next scheduled cleanup date and remain as a credit on your account.
Because billing is based on the number of cleanups remaining on your account, your billing date will automatically adjust to reflect any remaining visits or credits. Clients are never charged for cleanups that have not been performed.
Communication: Text messaging is our absolute best and preferred method of contact. We text you when we are enroute and send a text with a gate photo once your property is secured and the job is finished.
Pet Policy: For the safety of our team and your pets, all animals must be kept indoors or secured away from the work area while service is being performed. We are not responsible for pets exiting through open gates during our entry or exit.
5. Cancellations, Weather & Liability
Weather: We work in rain or shine. In cases of extreme weather (such as lightning, heavy snow, flooding, or other unsafe conditions), service may be postponed.
If a scheduled visit cannot be completed due to weather or unsafe yard conditions, that visit will roll forward to your next scheduled cleanup date and remain as a credit on your account.
Because billing is based on the number of cleanups remaining on your account, your billing date will automatically adjust to reflect any remaining visits or credits. Clients are never charged for cleanups that have not been performed.
Cancellations: We require 24 hours' notice for any cancellations.
Liability: We are not responsible for damage to property already in disrepair (e.g., loose fence boards, rusted latches, or brittle screens) or standard wear and tear on lawns from foot traffic.
Satisfaction: If you are ever dissatisfied, please text us within 24 hours. We will review the issue and, if necessary, return to make it right at no additional charge.
SMS/Text Messaging Policy
Koby's Cleanup uses text messaging as our primary method of communication with customers.
By providing your mobile phone number, you agree to receive text messages regarding your services.
Messages may include:
Appointment confirmations
Arrival notifications
Service completion notifications
Gate secured photos
Billing reminders
Invoice links
Customer support communications
Service updates related to weather or scheduling
Message frequency varies depending on your service schedule.
Standard message and data rates may apply according to your wireless carrier.
You may reply STOP at any time to discontinue non-essential text messages. Please note that opting out of text messaging may limit our ability to provide scheduling updates and service notifications.
For assistance, reply HELP or contact us directly through our website.
We do not sell or share your mobile phone number with third parties for advertising purposes.
Accessibility Statement
Koby's Cleanup is committed to making our website and services accessible to as many people as reasonably possible.
We continually work to improve the usability of our website so that customers can easily access information about our services.
If you experience difficulty accessing any part of this website or need assistance obtaining information, scheduling service, or communicating with us, please contact us.
We will make reasonable efforts to provide information or assistance in a format that works for you whenever possible.
Because our website continues to evolve, accessibility improvements are an ongoing effort, and we welcome feedback that helps us improve the experience for all visitors.
Final Acknowledgement
Thank you for choosing Koby's Cleanup. These terms are in place to ensure a safe and consistent experience for both our team and your family. If you have any questions regarding these policies, please contact us prior to your first service.
© 2026 Koby’s Cleanup. All rights reserved.
Recurring Pet Waste Cleanup
Flea & Tick Yard Treatment
Yard Deodorizer