TERMS & CONDITIONS
Koby's Cleanup Pet Waste Removal Services requires that all customers read, understand and agree to the terms of service provided below. Our terms of service sets expectations and helps to facilitate transparency between us and our customers.
Prior to Our Arrival
Upon the completion of the questionnaire on our website, we will contact you via phone to discuss service options and the customers needs. After agreeing for services, Koby's Cleanup will send the customer an invoice for the agreed amount. Service will begin after the invoice has been paid for.
Failure to truthfully inform us of how many dogs are on site may result in immediate cancellation of service, and a refund to be issued. It is vital that staff is fully aware of how many dogs are on site. Not having this accurate information could potentially result in safety issues for staff and animals. By purchasing services performed by Koby's Cleanup, customer agrees to the following;
Ensure that the yard is not overgrown with grass, trees, and shrubs. The yard must also be free from plant and/or other debris that will make scooping difficult. We cannot pick up what we cannot see.
The yard should be free of any harmful objects such as holes, nails and other sharp items as well as anything that could be a potential tripping hazard.
Koby's Cleanup will not clean yards that contain tethered/chained animals in case of tether breaking.
If your dog is aggressive with unfamiliar people, it is safer for both us and the animal(s) if they are indoors while we complete our work. This is to prevent an opportunity for injury to any humans as well as animals. This will also prevent any opportunity for your pet to potentially escape while servicing your yard.
Customers are responsible for maintaining access in and out of the yard on scheduled service days. Technicians will not climb or jump over fences.
Technicians will not enter inside of customer's residence, including walking through the home to enter backyard.
By initiating service, you agree to the listed terms and conditions and give Koby's Cleanup permission to enter your premises and perform services.
If Customer has never purchased services from Koby's Cleanup, we kindly ask that someone over the age of 18 be present at the time of the first scheduled service.
Payments and Refunds
Upon completing our questionnaire form, we will contact you within 48 hours to discuss service options.
Quotes for services are given via phone, or email.
For services that are charged monthly, an invoice will be sent to the e-mail on file. Services will begin after invoice is paid in full.
Koby's Cleanup will never have access to your credit card information for any use outside of customer billing for services.
We do not accept checks or money orders.
In the instance that Koby's Cleanup Pet Waste Removal Services cannot fulfil or cancels service, a refund will be issued in full.
Client is entitled to cancel services within 2 days with or without reason, and without penalty. Customer will be issued a full refund.
Should a customer want to terminate services before the completion of all service dates purchased, a refund for the difference of cancelled services with be issued, with services rendered at the rate of single scoop services per occurrence.
Appointment Cancellations
Customers will be contacted 24 hours in advance should service need to be rescheduled, with the exception of inclement weather or unforeseen emergency. Koby's Cleanup will notify the customer by phone and via e-mail that is on file with kobyscleanup.com.
Should Koby's Cleanup need to reschedule an appointment, no additional fees will be incurred, unless the customer states that they would like additional services rendered at the new scheduled time of service.
Should a customer need to cancel or reschedule service, please contact us within 24 hours of appointment day via phone (440) 850-1251 or email service@kobyscleanup.com
Customer understands that if the customer needs to re-schedule an appointment, and does not notify Koby's Cleanup within 24 hours of service, Koby's Cleanup will arrive on the scheduled service day. Should customer not be home at the time of visit on the scheduled service day, Koby's Cleanup will attempt to re-schedule with customer via phone and email. If Koby's cleanup is unable to contact the customer within 72 hours of the original scheduled service, Koby's cleanup reserves the right to consider the service as non-refundable.
Operation Hours and Scheduling
Operation hours are offered Tuesday - Saturday between 7:00am and 6:00pm.
We do not offer services on the following days:
New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
**Hours and of operation are subject to change for any reason.
Koby's Cleanup Pet Waste Removal Services strives for 100% satisfaction! If for any reason a client is unhappy, please contact us
(440) 850-1251
service@kobyscleanup.com
Service Area and Collection Limits
Koby's Cleanup currently services Ashtabula County, Ohio. If you have purchased services outside of our service area, a refund will be issued.
Once we have arrived at the service site, Koby's Cleanup will pick up your pet's waste within approximately 1/3 acre of the primary service location.
Once waste has been picked up, Koby's Cleanup will remove and dispose of any waste collected.
If additional coverage area is needed, please contact Koby's Cleanup for a custom quote.
Koby's Cleanup provides the Removal (from the customers property) of up to 15 lbs of dog waste for single scoop clean up services (1 dog), 20 lbs of dog waste for single scoop clean up services (2 dogs), and 25 lbs of dog waste for single scoop clean up services (3 dogs). There is no weight limit for monthly and bi-weekly options. All waste collection services are weighed at the time of service minus the weight of the bucket.
If any waste is remaining within the service area after reaching the weight limit, customer will be given the option to remove any excess in the amount of $1.00 per pound.
If customer agrees to excess removal, Payment for services will be required prior to services being performed. Payment in the form of cash or credit/debit card will be accepted.
