Terms & Conditions

Koby’s Cleanup Pet Waste Removal Services requires that all customers read, understand and agree to the terms of service provided below. Our terms of service sets expectations and helps to facilitate transparency between us and our customers.

Service areas;

  • Ashtabula County, Ohio
  • Madison, Perry and Painesville Ohio

Regular Dog waste services (also referred to as poop scoop(s), scoop(s), and cleanup(s)) include;

  • Removal & disposal of dog waste from your yard (we take it with us, we don’t use your garbage bin!)
  • After clean up summary (sent digitally via Sweep and Go customer portal).
  • Sanitization of reusable equipment using pet safe cleaning products.
  • A yummy treat for the pooper(s).
  • 1 scoop is to be weighted equivalently as 1 regular waste service performed.

Prior to Our Arrival

Once customer has filled out our contact form, Koby’s Cleanup will contact the customer via phone, text and/or email within 24-48 hours  to schedule scoop dates. If a custom quote is agreed upon, Koby’s Cleanup will set up a payment agreement with the customer at the time of service agreement, and will tentatively schedule your scoop(s).

All services are to be paid for in advance via online payment or unless another payment arrangement is agreed upon. Services are paid for by the clean up, or billed on a monthly basis for recurring services. In the case of unavailability of schedule, and other scheduling arrangements cannot be made, any payments made will be refunded in full within 7-10 business days via the payment method on file.
Service will begin after the successful completion of payment by the customer.

By purchasing weekly or biweekly recurring services performed by Koby’s Cleanup, customer agrees to the following;

  • Truthfully inform us of how many dogs are on site. Failure to do so, may result in the immediate cancellation of service, and a refund will not be issued. It is vital that staff is fully aware of how many dogs are on site. Not having this accurate information could potentially result in safety issues for staff and animals.
  • Koby’s Cleanup will not clean yards that contain actively tethered/chained animals in case of tether breaking.
  • If your dog is aggressive with unfamiliar people, it is safer for both us and the animal(s) if they are indoors while we complete our work. This is to prevent an opportunity for injury to any humans as well as animals. This will also prevent any opportunity for your pet to potentially escape while servicing your yard.
  • Ensure that the yard is not overgrown with grass, trees, and shrubs. The yard must also be free from plant and/or other debris that will make scooping difficult. We cannot pick up what we cannot see.
  • We will not remove pet waste that is frozen, and/or embedded to the ground, due to the possibility of damage to the soil and grass/turf.
  • We may not remove pet waste that is in flower beds, or mulch beds or any other areas that are not grass due to possible damage to property.
  • The yard should be free of any harmful objects such as holes, nails and other sharp items as well as anything that could be a potential tripping hazard.
  • If the customer has been notified by Koby’s Cleanup two consecutive times for yard maintenance issues, may result in the immediate cancellation of service, and a refund to be issued.
  • Customers are responsible for maintaining access in and out of the yard on scheduled service days. Technicians will not climb or jump over fences.
  • Technicians will not enter inside of customer’s residence, including walking through the home to enter backyard.
  • By initiating service, you agree to the listed terms and conditions and give Koby’s Cleanup permission to enter your premises and perform services.
  • Koby’s Cleanup will pick up your pet’s waste within approximately 1/2 acre of the primary service location. If additional coverage area is needed, please contact Koby’s Cleanup for a custom quote.
  • We kindly ask that someone over the age of 18 be present at the time of the first scheduled service.

By purchasing a one time cleanup service performed by Koby’s Cleanup, customer agrees to the following;

  • Truthfully inform us of how many dogs are on site. Failure to do so, may result in the immediate cancellation of service, and a refund to be issued. It is vital that staff is fully aware of how many dogs are on site. Not having this accurate information could potentially result in safety issues for staff and animals.
  • Koby’s Cleanup will not clean yards that contain actively tethered/chained animals in case of tether breaking.
  • If your dog is aggressive with unfamiliar people, it is safer for both us and the animal(s) if they are indoors while we complete our work. This is to prevent an opportunity for injury to any humans as well as animals. This will also prevent any opportunity for your pet to potentially escape while servicing your yard.
  • Ensure that the yard is not overgrown with grass, trees, and shrubs. The yard must also be free from plant and/or other debris that will make scooping difficult. We cannot pick up what we cannot see.
  • We will not remove pet waste that is frozen, and/or embedded to the ground, due to the possibility of damage to the soil and grass/turf.
  • We may not remove pet waste that is in flower beds, or mulch beds or any other areas that are not grass due to possible damage to property.
  • The yard should be free of any harmful objects such as holes, nails and other sharp items as well as anything that could be a potential tripping hazard.
  • If the customer has been notified by Koby’s Cleanup two consecutive times for yard maintenance issues, may result in the immediate cancellation of service, and a refund to be issued.
  • Customers are responsible for maintaining access in and out of the yard on scheduled service days. Technicians will not climb or jump over fences.
  • Technicians will not enter inside of customer’s residence, including walking through the home to enter backyard.
  • By initiating service, you agree to the listed terms and conditions and give Koby’s Cleanup permission to enter your premises and perform services.
  • Koby’s Cleanup will pick up your pet’s waste within approximately 1/4 acre of the primary service location. If additional coverage area is needed, please contact Koby’s Cleanup for a custom quote.
  • We kindly ask that someone over the age of 18 be present at the time of the first scheduled service.

Operation Hours 

    • Contact hours
      Monday – 8:00am to 7:00pm
      Tuesday – 8:00 am to 7:00pm
      Wednesday – Closed
      Thursday – 8:00 am to 7:00pm
      Friday – 8:00 am to 7:00pm
      Saturday – 8:00 am to 7:00pm
      Sunday – Closed

    • Cleanup/scooping hours
      Monday – 9:00am to 4:00pm
      Tuesday – 9:00 am to 4:00pm
      Wednesday – Closed
      Thursday – 9:00 am to 4:00pm
      Friday – 9:00 am to 4:00pm
      Saturday – 9:00 am to 4:00pm
      Sunday – Closed

  • Services are scheduled in advance, availability can be subject to change.
  • We do not offer services on the following days:
  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • **Hours and of operation are subject to change for any reason.

Appointment Cancellations

  • Customers will be contacted 24 hours in advance should service need to be rescheduled, with the exception of inclement weather or unforeseen emergency. Koby’s Cleanup will notify the customer by phone and/or email that is on file with Koby’s Cleanup.
  • Should Koby’s Cleanup need to reschedule an appointment, no additional fees will be incurred, unless the customer states that they would like additional services rendered at the new scheduled time of service.
  • Should a customer need to cancel or reschedule service, please contact us within 24 hours of appointment day via phone (440) 850-1251 or email service@kobyscleanup.com, or can cancel via Sweep and Go customer portal by selecting pause or cancel services within their customer dashboard.
  • Customer understands that if the customer needs to re-schedule an appointment, and does not notify Koby’s Cleanup within 24 hours of service, Koby’s Cleanup will arrive on the scheduled service day. Should customer not be home at the time of visit on the scheduled service day, Koby’s Cleanup will attempt to re-schedule with customer via phone and email. If Koby’s cleanup is unable to contact the customer within 72 hours of the original scheduled service, Koby’s cleanup reserves the right to consider the service as non-refundable.

Payments and Refunds

  • By setting up an account with Koby’s Cleanup via the Sweep and Go portal and adding a payment method, you are agreeing to the NET terms set forth when setting up your account. 
  • If you would like to cancel auto-pay, please contact Koby’s Cleanup.
  • You may choose to not add a payment method upon signup. If you choose this selection, payment will be due prior to or on the date of service, before service is completed. Payment arrangements may be made/paid in advance by speaking with a representative of Koby’s Cleanup.
  • For services that are charged monthly, an invoice will be sent to the email on file. Services will begin after invoice is paid in full. To check your balance, please login to your customer account via our website.
  • Koby’s Cleanup will never have access to your credit card information for any use outside of customer billing for services.
  • We accept cash, debit and credit cards for those without a payment method on file. 
  • In the instance that Koby’s Cleanup Pet Waste Removal Services cannot fulfil or cancels service, a refund will be issued.
  • Client is entitled to cancel services within 2 days before service begins with or without reason, and without penalty. Customer will be issued a full refund.
  • Should a customer want to terminate services before the completion of all service dates purchased, a refund for the difference of cancelled services with be issued, with services rendered at the rate of single scoop services per occurrence.

Koby’s Cleanup Pet Waste Removal Services strives for 100% satisfaction! If for any reason a client is unhappy, please contact us

(440) 850-1251

service@kobyscleanup.com